Refund Policy

Last updated: September 2026

Sheetwise sells page credit packs that are used to process invoices and documents through our service. This policy explains when a refund is available.

Unused credits

If you purchase a credit pack and haven't used any of the pages in it, you can request a full refund within 14 days of purchase by contacting us at support@thesheetwise.com with your order ID.

Partially used credits

If some pages from a pack have already been processed, we will refund the unused portion on a pro-rata basis, provided the request is made within 14 days of purchase.

Processing errors

Pages that fail to process due to an error on our end (for example, a server or AI service error) are not counted against your balance and do not require a refund request — they're automatically excluded from your usage count.

Not eligible for refund

• Credits used more than 14 days ago
• Dissatisfaction with extraction accuracy on documents outside our stated supported formats
• Free monthly pages (these are not a paid purchase)

How to request a refund

Email support@thesheetwise.com with your account email and order ID (shown on your payment receipt). We aim to process eligible refunds within 5 business days.

This is a starting template. Review it against your payment provider's (Dodo Payments) own requirements, and adjust the timeframes and terms to match your actual business policy before going live.